ORDER CANCELLATION AND RETURN POLICY

CANCELLATION BY THE BUYER POLICY

Before Dispatch: Customers can cancel their orders any time before dispatch. Once an order is out for delivery, it cannot be cancelled, though customers can reject it at the doorstep.

Time Window: The cancellation time window varies based on different product categories. Orders cannot be cancelled once this time window has passed.

Cancellation Fee: In some cases, a cancellation fee may be charged if the order is cancelled after the specified time window. The details regarding the time window and any potential fees will be specified on the product page or order confirmation page.

Seller Cancellations: If the seller cancels an order due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

Rights Reserved: Plactive reserves the right to accept or decline any order cancellation. Plactive also reserves the right to modify the cancellation time window or fees at any time.

Please ensure you review the specific cancellation terms for each product category when placing an order.

CANCELLATION BY THE SUPPLIER POLICY

Timeframe for Order Cancellation

The supplier may cancel an order under the following conditions:

The cancellation must occur within 1 day after the scheduled dispatch date.

Valid Reasons for Cancellation

The supplier may cancel an order for any of the following reasons:

Product Unavailability: The product has been discontinued or is no longer available from the manufacturer.

Stock Issues: The product is out of stock or cannot be replenished in time.

Pricing or Description Errors: There are significant inaccuracies in the product’s pricing or description.

Material Shortages: The supplier is unable to source necessary materials or components to complete the order.

Logistical Challenges: The supplier encounters unforeseen logistical issues that prevent timely dispatch.

Force Majeure: Unforeseen events or circumstances beyond the supplier’s control, such as natural disasters or strikes, prevent the fulfilment of the order.

RETURNS POLICY

Returns are provided directly by the respective sellers under this policy, offering options for exchange, replacement, and/or refund. The return policy for each product category may vary, and the specific return/replacement policy provided on the product page will take precedence over the general returns policy.

Key Points:

Seller-Provided Returns: Returns, exchanges, replacements, and refunds are handled directly by the respective sellers.

Category-Specific Policies: Not all products within a category will have the same returns policy. Always check the product page for the specific return/replacement policy applicable to your item.

Exceptions: The product page will detail any exceptions to the returns policy. Refer to the item’s page for these details and the table below.

RETURNS POLICY OVERVIEW

The returns policy is divided into three parts. Please read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1: General Conditions for Returns

Eligibility: Returns must be initiated within the specified return period, as detailed on the product page.

Condition: Products must be returned in their original condition, with all tags, packaging, and accessories included.

Proof of Purchase: A valid proof of purchase is required for all returns.

Non-Returnable Items: Certain items may not be eligible for return, including perishable goods, custom-made items, and items marked as non-returnable on the product page, product related to hygiene concerns cannot be return i.e., products related to children and infants.

Part 2: Process for Returns

Initiating a Return: To initiate a return, follow the instructions provided on the product page or contact customer service.

Approval and Pickup: Once the return request is approved, the product will be scheduled for pickup. Ensure the product is properly packed for return.

Inspection and Refund: After the returned product is inspected, a refund or replacement will be processed as per the product’s return policy.

Part 3: Exceptions and Special Cases

Damaged or Defective Items: If the product is received in a damaged or defective condition, report it immediately to customer service for a replacement or refund.

Wrong Item Received: If you receive an incorrect item, contact customer service for a replacement or refund.

Exchange Requests: Exchanges are subject to availability. If an exchange is not possible, a refund will be provided.

For detailed information, always refer to the specific return/replacement policy on the product page. Always follow the return instructions on the package.

RETURN CATEGORY & POSSIBLE ACTION

FOR THE PLACTIVE RETURN AND REFUND POLICY, CUSTOMERS ARE REQUESTED AS 3 DAYS TO INITIATE A RETURN, BUT THE SELLER IS REQUIRED TO AGREE TO A 7-DAY RETURN POLICY.

PART- 1

RETURNS PICK-UP AND PROCESSING

Part 2

Returns Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:

Conditions for Refusal of Acceptance

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

GENERAL RULES FOR A SUCCESSFUL RETURN

Part 3

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an E-Gift Card for an amount equivalent to the price of the accessory, at the seller’s discretion.

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here ( link to open box delivery policy) to know more about Open Box Delivery

For products where installation is provided by Plactive’s service partners, do not open the product packaging by yourself. Plactive authorised personnel shall help in unboxing and installation of the product.

For any furniture product-related issues, authorized service personnel will conduct an inspection free of cost. The primary approach to resolving the issue will involve replacing the faulty or defective part of the product. A full replacement will be provided only if the authorized service personnel determine that replacing the faulty or defective part will not adequately resolve the issue.

Plactive holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by Plactive’s authorized representative.