Plactive Replacement Policy
Effective Date: 3-9- 2024
At Plactive, we strive to ensure a positive shopping experience for our customers by facilitating smooth and fair replacement processes. Since Plactive is a marketplace platform where various brands and sellers offer their products, replacement policies may vary depending on the seller or brand. Please review the following general guidelines and any specific terms provided by the seller before making a purchase.
1. Eligibility for Replacement:
Products purchased on Plactive may be eligible for replacement if they arrive damaged, defective, or significantly different from the description provided at the time of purchase.
The eligibility for replacement and the time frame within which a replacement request can be made may vary depending on the seller’s policy. Please check the specific product’s return/replacement policy on the product page.
2. Replacement Process:
To initiate a replacement, please contact the seller directly through Plactive’s messaging system or customer service within the specified time frame.
Important: To support your replacement request, we strongly recommend recording a video while opening the package. Ensure that the tamper-proof sticker is intact and the package is well-sealed before opening the box. This video will serve as proof against any damage claims.
You may be required to provide this video, along with other proof of the issue, such as photographs or detailed descriptions, to assist in the replacement process.
If the seller approves the replacement request, they will guide you through the process, which may include returning the original item.
3. Return Shipping:
In most cases, the seller will provide instructions on how to return the original product. Depending on the seller’s policy, return shipping costs may be covered by the seller or the buyer.
Ensure that the product is securely packaged to prevent further damage during return shipping.
4. Conditions for Replacement:
Products must be returned in their original packaging, including any accessories, manuals, and other items that were included with the product.
The product must not show signs of misuse or damage caused by the buyer.
5. Exceptions:
Some products may not be eligible for replacement due to their nature, such as perishable goods, personalized items, or products marked as non-returnable. These exceptions will be clearly mentioned in the product listing.
6. Fair Trade Practices:
This policy is designed to promote fair trade practices and protect against fraudulent returns and deliveries. By following the guidelines, including video recording the package opening, you help ensure a transparent and fair replacement process for both buyers and sellers.
7. Seller-Specific Policies:
Individual sellers on Plactive may have their own replacement policies that differ from the general guidelines provided here. Please review the specific seller’s policy on the product page before making a purchase.
8. Assistance from Plactive:
While Plactive is not directly responsible for replacements, we are committed to helping facilitate communication between buyers and sellers to ensure a smooth replacement process.
If you encounter any difficulties in reaching a resolution with the seller, please contact Plactive customer support at [insert contact information] for assistance.
9. Limitation of Liability:
Plactive’s role is to facilitate the transaction between buyers and sellers. We are not responsible for the quality of the products or the replacement process itself, which is managed by the respective sellers.
10. Replacement Policy Details:
Definition:Replacement refers to the process of exchanging a purchased item for another. Buyers can request a replacement for the following reasons:
- Damaged during shipping
- Defective item
- Dead on Arrival (DOA)
- Missing item(s)
- Wrong item shipped
Points to Note:
Seller Acceptance: Sellers may accept replacements regardless of their policy.
Dispute Resolution: If a seller refuses a replacement request, buyers can file a dispute under the Buyer Protection Program.
Replacement Request Process:
Request Initiation: Buyers must raise a replacement request within the applicable return period by contacting us through the toll-free number provided on the platform.
Reason for Return: Buyers will be asked to specify the reason for the return, which may include:
- Shipping damage
- Item defect
- Dead on Arrival
- Missing item(s)
- Wrong item shipped
Seller Response:
Approval or Rejection: An intimation will be sent to the seller requesting approval or rejection of the replacement request.
If Approved: The buyer must return the product to the seller. Replacement will be provided only after the returned product is received by the seller.
If Rejected: Buyers can raise a dispute by contacting us through [this link]. (Add the link to email).
Seller Unavailability: If the seller no longer has the product, a refund will be issued to the buyer. The buyer must accept the refund in lieu of a replacement.
No Response: If the seller does not respond to the replacement request within three (3) days, a refund will be processed in favor of the buyer. The seller will be liable to refund the amount paid.
Shipping Costs:
The seller will bear the cost of returning the product, or the customer must agree to the terms accepted on the platform during shipping.
Additional Information:For further details related to the Replacement Guarantee, please refer to our [help/cancellation-returns page]. (Add link)
By purchasing products through Plactive, you acknowledge and agree to the terms outlined in this Replacement Policy.